At SunGemz, we believe in your satisfaction. That’s why we’ve extended our refund policy to cover a generous 30 days from the date of purchase.

Return Eligibility Criteria:

  • To be eligible for a return, your item must remain unused and in its original condition, including the original packaging.

Non-Returnable Items:

  • Gift cards

Proof of Purchase:

  • To complete your return, kindly provide a receipt or proof of purchase.

Refund Process:

  • Once your return is received and inspected, we’ll notify you of the approval or rejection via email. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a specified timeframe.

Sale Items:

  • Refunds are applicable only to regular-priced items. Sale items are non-refundable.

Exchanges:

  • We replace items only if they are defective or damaged. To request an exchange, send us an email at info@sungemz.com, and ship your item to: 3532 172nd Street NE, STE 203, Arlington, WA 98223.

Shipping Returns:

  • To return your product, mail it to: 3532 172nd Street NE, STE 203, Arlington, WA 98223. You are responsible for return shipping costs, and these costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for more expensive items. We recommend reaching out to info@sungemz.com for any questions related to refunds and returns.
© 2024 SUNGEMZ. All rights reserved.